Our terms and conditions relate to your booking and your visit to an event. Please take time to read them carefully. 

Terms & Conditions – booking

Prices

Prices are correct at the time of print and are subject to change. 

Refunds

Tickets are non–returnable and non-refundable except when an event is cancelled. If a refund has been agreed, please be aware that we are unable to give cash refunds. Postage fees and donations are non-refundable when an event is cancelled. Your refund will be issued back to the method that you paid with, if you paid by cash you will receive a cheque refund. . We’re sorry for any inconvenience this may cause.

Exchanges

If you can’t attend a performance for any reason, where possible we’ll happily exchange your tickets for another performance of the same event for a fee of £2 per ticket up to 1 week before you are due to attend, unfortunately anything less than 1 week notice will be non transferable. For some events it isn’t possible to exchange tickets once purchased. If the performance you are changing to is of a higher value you will either have to pay the exchange fee or difference in price – whatever is dearer. If the performance you are changing to is of a lower value you will lose the difference in price.  Exchanges are subject to availability. 

Resales

Sometimes we may be able to resell your tickets for you if you no longer want them. However this is only if and when we’ve sold out any other available tickets and is always at our discretion. We charge a fee of 10% of the ticket value for this service. The remainder of the ticket price will go back onto your account as credit for you to use within 12 months.

Concessions

If you buy a ticket with a student or unemployed concession, ID that corresponds with that concession will be required on collection (for example valid student card, proof of receiving unemployment benefit). If you are unable to present valid ID on collection you will be asked to pay the standard ticket price.  

Special offers

Special offers, discounts and concessions cannot be used together unless otherwise stated. As part of our audience development programme we reserve the right to introduce and withdraw ticket discounts and special offers at any time. From time to time we may offer tickets at prices other than those first advertised. It’s not possible to include tickets you’ve already bought in any future special offer.

Booking fee

We charge a booking fee on most tickets which goes towards covering our administration costs. Ticket prices advertised include these fees. 

Age & suitability guidance

For events taking place at a Now In A Minute events:

Under 16s must be accompanied by an adult. Some events have specific mandatory age guidance and/or content warnings (see event pages for details). However many events do not, and whilst we are happy to offer advice on age recommendations and content, it at the discretion of parents/guardians to decide if an event is suitable for their child.

For other events:

Please see the event page for any age guidance/restrictions and/or content warnings.

Data protection

See our Privacy Notice for more information.

Changes to cast or programme

Tickets are sold subject to our right to make any alteration to the advertised programme or cast made necessary by circumstances outside our control.

Seat moves

We reserve the right to move customers to seats of the same or greater value, should a problem arise with sight lines or similar.

Fraudulent bookings

We reserve the right to cancel ticket bookings which we reasonably suspect to have been made fraudulently. Tickets are for personal use only. Buying tickets as, or on behalf of a business or trader engaged in the resale of tickets is strictly prohibited. Tickets cannot be resold for commercial gain. We may cancel tickets and refuse entry if we have reason to believe this condition has not been respected. Customer accounts may also be suspended.

We offer a resale service for tickets purchased, please refer to the resale section of our terms and conditions for details of this service. If you have or suspect you may have been a victim of fraud when purchasing tickets, please report it to us.

We are entitled to seize and/or cancel any ticket, without notice and without refund or other compensation, which has been resold, attempted to have been resold or which has been purchased other than via an authorised Ticket Agent, ticketing partner or (where applicable) the official ticket resale partner of the event. We may also seize and/or cancel without refund any ticket purchased using (or suspected to be using methods) methods generated by a script, macro, ticket bot or automated devices. Information regarding the purchase of any such ticket and its holder may be passed on to the relevant authorities.

We are not required to accept tickets if we know or have reasonable grounds for believing that the tickets have been duplicated or purchased from any of the following: unauthorised agents or other unauthorised sources including, without limitation, ticket touts. We are entitled to refuse entry to any person holding such a ticket or to eject them from the venue and/or the event.

The number of tickets purchased may be subject to a cap. We reserve the right to cancel any tickets which we reasonably believe were bought in excess of this cap or were otherwise purchased in breach of these venue terms.

Event-specific terms and conditions

Any event specific terms and conditions will be posted on the relevant event page, under the ‘About the event’ section.

Terms & Conditions – at the event

Reasonable behaviour

We reserve the right to refuse admission or eject a ticket holder for behaviour likely to cause damage, injury or nuisance, or failure to comply with reasonable requests. On occasion we may have to conduct security searches to ensure the safety of customers.

Sound & lighting

Some events may contain sound levels/effects which can cause injury to your hearing. Some events include lighting effects which may affect some people. Warning notices will be posted around the venue.

Food & drink

Only food and drink bought at our venues may be consumed in them, unless otherwise noted in event information.

Smoking

All our venues are no smoking – this includes the use of electronic cigarettes.

Photography and recording

At some events cameras and recording equipment will not be allowed in the auditoriums – please look and listen out for notices at the event. Ticket holders consent to professional photography, filming and sound recording as members of the audience. 

Inside the auditorium

Please turn mobile phones and digital watch alarms off when entering the auditorium. At some events cameras and recording equipment will not be allowed in the auditoriums – please look and listen out for notices at the event.  Cameras with a removeable lens are classed as professional cameras and will not be permitted at any event.

Latecomers

Latecomers may only be allowed into the auditorium during a suitable break in the performance, which may not be until the interval.

Event-specific terms and conditions

Any event-specific terms and conditions will be posted on the relevant event page, under the ‘About the event‘ section.